Telco Support Forum - Recent Threads

Owners Thread: Samsung Wall TV Settings

Alan Gates — Wed, 30 Nov 2022 13:34:27 GMT

I'm interested in purchasing a Samsung Wall TV and I'm really interested on gaming experience with it.

Can anyone provide some recommended gaming settings they've had success with?

Can I choose a start date for broadband service?

Thomas Daniels — Fri, 22 Oct 2021 13:31:54 GMT

I'm looking to transfer from another broadband supplier to Orbital. My current contracts a month from today.

During the order process, can I choose the date I'd like Orbital to take over? So e.g. specify the end date of my current contract? Or am I stuck with whatever date Orbital give me?

If the latter, anyone know roughly how long it takes between ordering and the account switching over - so I can make a best guess on when to place my order?

RE: Can I choose a start date for broadband service?

Former Member — Fri, 11 Mar 2022 13:59:39 GMT

Hey Thomas Daniels I am pretty sure that they offer a free "mobile hotspot" for the crossover period now which works on 5G?

RE: Can I choose a start date for broadband service?

Kimberley Hearns — Fri, 22 Oct 2021 16:16:33 GMT

As soon as you place your order, Orbital will begin the migration process.

Orbital will carry out the migration and you will receive a letter from your previous ISP information you that someone wants to take over your line and give you 10 days to object. This is incase you are being slammed.

You do need to cancel directly with your previous supplier.

If you are asking about dates for billing purposes, you can specify when you would like your payment date.

RE: No signal

Kimberley Hearns — Fri, 22 Oct 2021 16:04:49 GMT

Thanks I will give that a try.

No signal

Kimberley Hearns — Fri, 22 Oct 2021 12:52:55 GMT

I have no signal since just after 11am last Wednesday. I have to leave my house and walk down the Road just to get 2 bars. What is wrong with the Orbital outage? I am 1 of many local residents having this problem.

Adding 2nd wireless router

Kevin Lee — Fri, 22 Oct 2021 15:53:04 GMT

Hi,

This summer I decided to get a garden office pod, at first I wasn't sure if the wifi would reach it, but I moved the router from the hallway to the back door and it's working well. The only problem is now the wifi is a little patchy upstairs. Right now I'm having to keep moving the router when I start/finish work... there has to be a better way of doing things. I tried a 3rd party wifi booster but it had almost no effect.

Has anyone managed to set up a second router or extend the existing wifi? I'm happy to pay for whatever gear might be needed, but don't want to waste any more money on a booster that just doesn't work.

Big thanks, Kev

RE: Adding 2nd wireless router

Kevin Lee — Fri, 22 Oct 2021 15:54:25 GMT

Should I have mentioned, this was the 4g router? Does that matter?

RE: Which add-ons do I need for using my device abroad?

Emma Frost — Fri, 22 Oct 2021 15:12:43 GMT

you should totally get the extra data package Craig Renton, well worth the money

Which add-ons do I need for using my device abroad?

Craig Renton — Fri, 22 Oct 2021 10:39:19 GMT

Hi, I am travelling in France with no idea which add-ons to choose. I can use data but calling local numbers isn't working, and I'm worried I'm going to get a huge bill for roaming charges when I get back home. Can anyone tell me why and what to do? Thanks!

iPhone delivery queries

Jane Foster — Fri, 22 Oct 2021 12:58:41 GMT

I have received a text to say my iPhone has been delayed due to an issue processing my order, what does this mean?

RE: iPhone delivery queries

Emma Frost — Fri, 22 Oct 2021 15:09:18 GMT

I hate it when this happens - t happened to me too. I checked the delivery tracker a few hours later though and it had moved to shipping. In the end it came quicker than the estimated delivery date.

Hope you get your phone soon Jane!

RE: No signal

Simon Kay — Fri, 22 Oct 2021 14:22:49 GMT

Did you check if there's any updates available for your phone?

RE: Sound cutting out for a second repeatedly

Simon Kay — Fri, 22 Oct 2021 14:21:16 GMT

I can't believe it, turns out it was my smart TV that was the cause of the problem. I went to the settings screen and there was an update available.

I've been putting up with this for days, and now it's perfect, thank you Barry Zucker Thomas Daniels

Now... back to watching my finale!

Sound cutting out for a second repeatedly

Simon Kay — Fri, 22 Oct 2021 11:57:45 GMT

I have an issue when streaming tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no apparent regular frequency, but enough that it's annoying - any suggestions to resolve this?

Thanks

RE: Sound cutting out for a second repeatedly

Thomas Daniels — Fri, 22 Oct 2021 13:35:04 GMT

Hi Simon,

Is it only when you watch particular streaming services, or specific series/programs? I had issues before where one particular streaming service did this to me regularly, but others were fine. Turned out that the app wasn't updating properly on my smart tv -- I just had to uninstall and reinstall it. Been fine ever since...

Cheers,

Tom

RE: No signal

Harry Daniels — Fri, 22 Oct 2021 13:23:04 GMT

I used to get this all the time -- reception is just really bad on all mobile networks around my area.

I had to call Orbital customer support to get it, but they gave me an in-home signal booster that really helped. Might be worth you giving them a call?

RE: No signal

Barry Zucker — Fri, 22 Oct 2021 13:07:37 GMT

Does your phone show coverage indications when this problem happens?

It sounds like this is potentially just an issue of poor coverage in your area, and if so - I'd recommend using the coverage check tool, but being specific what you're looking for..

1: The "check coverage" link that it sounds like you're using, is for checking predicted coverage in any given location.

2: The "check network" link that I'd suggest using, checks for known issues with service in any given location.

It also includes the facility to report suspected issues that aren't yet showing, and also register for updates on existing ones.

If you think this post was helpful, please feel free to hit the Like key.

RE: iPhone delivery queries

Barry Zucker — Fri, 22 Oct 2021 13:02:47 GMT

We are really sorry there is a delay with your new phone, I realize this is frustrating. This is due to an issue processing your order, following high demand for the latest model.

To stay up to date wit your order, please use our delivery tracker. We're doing our best to get your phone to you, and stock is moving quickly, when you receive a message from our courier, please follow their guidance.

RE: Sound cutting out for a second repeatedly

Barry Zucker — Fri, 22 Oct 2021 12:49:49 GMT

If you get choppy, stuttering, high pitched, or distorted sound when you try and watch TV, it usually means there is a problem with the title you're trying to watch or the device you are using. Follow the steps below to fix the problem.

Apple TV

Roku

Blu-ray player

Set-top box

Smart TV

All other devices

If you think this was helpful, please feel free to hit the Like button above.

RE: Which add-ons do I need for using my device abroad?

Barry Zucker — Fri, 22 Oct 2021 12:33:50 GMT

You may use your usual UK allowances with up to 50GB (contact) or 25GB (PAYG) data per billing month if you have more.

If you think I helped, please feel free to hit the Like button above.