Sound cutting out for a second repeatedly

I have an issue when streaming tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no apparent regular frequency, but enough that it's annoying - any suggestions to resolve this?

Thanks

  • If you get choppy, stuttering, high pitched, or distorted sound when you try and watch TV, it usually means there is a problem with the title you're trying to watch or the device you are using. Follow the steps below to fix the problem. 

    Small blue diamondApple TV 
    Small blue diamondRoku
    Small blue diamondBlu-ray player
    Small blue diamondSet-top box
    Small blue diamondSmart TV
    Small blue diamondAll other devices

    If you think this was helpful, please feel free to hit the Like button above. 

  • Hi Simon,

    Is it only when you watch particular streaming services, or specific series/programs? I had issues before where one particular streaming service did this to me regularly, but others were fine. Turned out that the app wasn't updating properly on my smart tv -- I just had to uninstall and reinstall it. Been fine ever since...

    Cheers,

    Tom

  • I can't believe it, turns out it was my smart TV that was the cause of the problem. I went to the settings screen and there was an update available.

    I've been putting up with this for days, and now it's perfect, thank you   

    Now... back to watching my finale!